# Recovery

## Reboot Extender <a href="#reboot-extender" id="reboot-extender"></a>

Like a regular computer, the WiFi extender runs on a Linux-based operation system. Rebooting the router can solve some of the mysterious problems, fix the Internet connectivity issues, and improve the security level.

The Internet provider assigns a temporary IP address that can be changed during a timeout. If the extender misses the change, the Internet connection might become slow. The same can happen if too many devices are connected to the router. The routers found channels with less traffic during a reboot and raised the performance speeds.&#x20;

### i. Soft Reboot <a href="#soft-reboot" id="soft-reboot"></a>

After accessing the admin, go to `System` / `Reboot`, you can perform a **soft reboot**.

### ii. Hard Reboot <a href="#hard-reboot" id="hard-reboot"></a>

To do a **hard reboot**, please unplug the PoE adapter, wait a few seconds, and then connect it again.

{% hint style="danger" %}
Do not disconnect from the PoE adapter while flashing firmware and resetting the extender.
{% endhint %}

## &#x20;<a href="#factory-reset" id="factory-reset"></a>

## Factory Reset <a href="#factory-reset" id="factory-reset"></a>

A factory reset will erase configurations and return the extender to its setting just after flashing.

### i. Soft Factory Reset <a href="#soft-reset" id="soft-reset"></a>

If you want a clean slate, there is no need to flash the firmware again.&#x20;

1. After accessing the admin, go to `System` > `Backup / Flash Firmware` > `Actions`: `Restore`.&#x20;
2. Click the red button `Perform reset`and the *Confirm* button on the *pop-up* window.&#x20;
3. The extender will go to the System - Erasing page. The system indicator flashes while resetting.
4. Wait 3-5 minutes until the extender completes the resetting progress and reboot.

### ii. Hard Reset <a href="#hard-reset" id="hard-reset"></a>

The WiFi extender has a *Reset* button between the DC socket and the RJ45 PoE port.&#x20;

1. Power on the device and wait until the extender successfully boots up and the System indicator stops flashing.
2. Press and keep pushing the Reset button for 5 seconds.
3. Release the *Reset* button.
4. The extender starts resetting the firmware, and the system indicator flashes.
5. Wait 3-5 minutes until the extender completes the resetting progress and reboot.

{% hint style="danger" %}

* Do not turn off the power or disconnect from the PoE adapter or power supply while resetting the extender.&#x20;
* Before disconnecting from the power source, ensure the extender completes the resetting progress and is rebooted.
  {% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://extender.router.works/ezr13/configuration/recovery.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.