# Troubleshooting

## Changing Password

**i. Wi-Fi Password**

The default Wi-Fi network is turned on and without the encryption password. You can refer to [Wi-Fi SSID & Password](/ezr13/configuration/wi-fi-hotspot.md#wifi-ssid) to configure the encryption type and password to secure your wireless networks.

**ii. Router Password**

The default router password is `root` or `admin`. After accessing the router at **`http://192.168.10.1`**, go to `System` > `Administration`, you can change the router administration password. 

*\*The default router username is `root`*

##

## Forget Router Password

The default login password is `root` or `admin`. If you have changed the router password and forgotten it, please [reset the router](/ezr13/configuration/recovery.md) to default settings. It will erase the previous configurations, and you can log in to the router again with the above default password.

##

## Wi-Fi SSID and Password

The Wi-Fi network is turned on by default. The default Wi-Fi SSID is `Extender-WiFi-xxxxxx`. It's without the encryption password. You can refer to [Wi-Fi SSID & Password](/ezr13/configuration/wi-fi-hotspot.md#wifi-ssid) to configure the encryption type and password to secure your wireless networks.

##

## Disable Wi-Fi Network

To disable the Wi-Fi network, please access the router at `http://192.168.10.1`, go to `Network` > `Wireless`. You will enter the `Wireless Overview` page.

‌ There is only one radio section of `radio0`. The Wi-Fi hotspot created by the router is in the `mode` of **`Master.`** You can click the **`Disable`** button to turn off the Wi-Fi hotspot.

*\*If the Wi-Fi network is in the `mode` of `Client`, the Wi-Fi network is for the* [*Wi-Fi relay*](/ezr13/configuration/wi-fi-hotspot.md#wifi-relay) *connections.*

## Can Not Find Wi-Fi Hotspot

Please open the WiFi extender case and check the indicators below on the EZR13 extender.

1. **System Indicator**<br>
   * If the system indicator is **off**, please check connections to the PoE adapter. The green light on the PoE adapter should stay green when power is continuously provided to the router.<br>

     * If the indicator on the [PoE adapter](/ezr13/installation/poe-and-wan.md) is off or flashes, try another electrical output socket and replug the connections on the [PoE base socket](/ezr13/installation/poe-and-wan.md).

   * If the system indicator is flashing, please wait 2-3 minutes until the router boots up.<br>

2. **Wi-Fi Indicator** - When the system indicator stays green, check the Wi-Fi indicator.<br>

   * If the Wi-Fi indicator stays green, the Wi-Fi network has been enabled, but no data is streaming on the Wi-Fi network.&#x20;
     * You can try to search for the Wi-Fi hotspot. Remember, you might have changed the [Wi-Fi SSID name](/ezr13/configuration/wi-fi-hotspot.md#wifi-ssid) once before.
     * If you enabled the checkbox [`Hide ESSID`](/ezr13/configuration/wi-fi-hotspot.md#wifi-ssid), please input the Wi-Fi SSID name and password manually on the devices.<br>
   * If the Wi-Fi indicator is off and the Wi-Fi network has been disabled, please access the router with the [LAN cable connection](/ezr13/installation/poe-and-wan.md#poe) and enable the [Wi-Fi network](/ezr13/configuration/wi-fi-hotspot.md).

3. If the above LAN cable connection does not work, you need to [reset the router](/ezr13/configuration/recovery.md) to default settings.

##

## Reset the Router

You can use either a soft or hard reset to erase the configurations on the router and back to the factory settings.

‌ The suggested way is a [**soft reset**](/ezr13/configuration/recovery.md#soft-reset). If unable to access the router, please do a [**hard reset**](/ezr13/configuration/recovery.md#hard-reset) by clicking the reset button for 5 seconds when the router is turned on.


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