Troubleshooting

The collection of the problem elimination process.

Changing Password

i. Wi-Fi Password

The default Wi-Fi network is turned on and without the encryption password. You can refer to Wi-Fi SSID & Password to configure the encryption type and password to secure your wireless networks.

ii. Router Password

The default router password is root or admin. After accessing the router at http://192.168.10.1, go to System > Administration, you can change the router administration password.

*The default router username is root

Forget Router Password

The default login password is root or admin. If you have changed the router password and forgotten it, please reset the router to default settings. It will erase the previous configurations, and you can log in to the router again with the above default password.

Wi-Fi SSID and Password

The Wi-Fi network is turned on by default. The default Wi-Fi SSID is Extender-WiFi-xxxxxx. It's without the encryption password. You can refer to Wi-Fi SSID & Password to configure the encryption type and password to secure your wireless networks.

Disable Wi-Fi Network

To disable the Wi-Fi network, please access the router at http://192.168.10.1, go to Network > Wireless. You will enter the Wireless Overview page.

‌ There is only one radio section of radio0. The Wi-Fi hotspot created by the router is in the mode of Master. You can click the Disable button to turn off the Wi-Fi hotspot.

*If the Wi-Fi network is in the mode of Client, the Wi-Fi network is for the Wi-Fi relay connections.

Can Not Find Wi-Fi Hotspot

Please open the WiFi extender case and check the indicators below on the EZR13 extender.

1. System Indicator

   • If the system indicator is off, please check connections to the PoE adapter. The green light on the PoE adapter should stay green when power is continuously provided to the router.

     • If the indicator on the PoE adapter is off or flashes, try another electrical output socket and replug the connections on the PoE base socket.

   • If the system indicator is flashing, please wait 2-3 minutes until the router boots up.

2. Wi-Fi Indicator - When the system indicator stays green, check the Wi-Fi indicator.

   • If the Wi-Fi indicator stays green, the Wi-Fi network has been enabled, but no data is streaming on the Wi-Fi network.

     • You can try to search for the Wi-Fi hotspot. Remember, you might have changed the Wi-Fi SSID name once before.

     • If you enabled the checkbox Hide ESSID, please input the Wi-Fi SSID name and password manually on the devices.

   • If the Wi-Fi indicator is off and the Wi-Fi network has been disabled, please access the router with the LAN cable connection and enable the Wi-Fi network.

3. If the above LAN cable connection does not work, you need to reset the router to default settings.

Reset the Router

You can use either a soft or hard reset to erase the configurations on the router and back to the factory settings.

‌ The suggested way is a soft reset. If unable to access the router, please do a hard reset by clicking the reset button for 5 seconds when the router is turned on.